Performance · Auren-accredited · Intermediate level

Award in Performance Management and KPIs: Managing Output, Not Presence

Manage what people deliver, not how long they are at their desk.

Performance Management and KPIs is a 10-hour CPD course on managing people by results. It covers setting meaningful objectives and KPIs, running honest performance conversations and handling underperformance fairly, in a world where presence no longer equals productivity.

4 live sessions of 1.5 hours
Intermediate level
1,500-word assignment
April 2027
€465
CPD reg 22536
Enrol on this course See pricing and funding
All prices shown do not include VAT. Course page updated July 2026.

Course at a glance

Award in Performance Management and KPIs: Managing Output, Not Presence is an Auren-accredited, intermediate level short course delivered live online.

AwardAward in Performance Management and KPIs: Managing Output, Not Presence
LevelIntermediate level
FormatLive online, tutor-led
Structure4 sessions of 1.5 hours (09:30 to 11:00 CET)
Total learningAbout 50 hours (contact, self-study and assessment)
CPD Hours10 hours
RunsApril 2027 (Tue 6 Apr, Tue 13 Apr, Tue 20 Apr, Tue 27 Apr)
AssessmentWritten assignment of 1,500 words
AccreditationAuren-accredited. CPD registered (22536)
CertificationAuren Certificate
Head TrainerStefan Gauci Scicluna
Fee€465
FundingJobsPlus Investing in Skills (employers)

Accreditation and quality

CPD registered and quality assured throughout.

Accreditation

Auren Institute is a CPD-registered provider (registration 22536). We are always accrediting new courses.

Quality and delivery

Every Auren course is quality assured, and reviewed and updated periodically by internal and external auditors so the content stays current. Courses are delivered only by highly qualified lecturers and practitioners. On completion you receive the Auren Certificate.

Who this course is for

Practical training for the whole workforce, not just specialists.

Managers responsible for team and individual performance, not just activity

HR staff running appraisal, objective-setting and the review cycle each year

Leaders moving from presence-based to genuinely outcome-based management

Team leads who need fair, clear measures their people understand and trust

Department heads setting KPIs that drive the right behaviour, not gaming

Owner-managers who want to manage what people deliver, not hours at a desk

What you will be able to do

By the end of the course you will be able to:

  • Set objectives and KPIs that are clear, fair and worth measuring
  • Manage output rather than hours or visibility
  • Run a performance conversation that is honest and motivating
  • Address underperformance early, fairly and on the record
  • Use performance data without creating a surveillance culture

Course structure

Four live online sessions, 09:30 to 11:00 CET, with worksheets and workplace scenarios in between.

Session 1 · Tue 6 Apr

Objectives and KPIs

Setting goals and measures that drive the right behaviour.

Session 2 · Tue 13 Apr

Output over presence

Managing results when you cannot watch the work.

Session 3 · Tue 20 Apr

The performance conversation

Honest, motivating check-ins and reviews.

Session 4 · Tue 27 Apr

Underperformance

Acting early and fairly, and keeping a clean record.

What is included

  • Four live online sessions of 1.5 hours, delivered by a qualified practitioner
  • Downloadable worksheets and ready-to-use workplace templates
  • Cross-industry scenarios you work through between sessions
  • The Auren Certificate on completion
  • Access to the course template library and the community newsletter

What makes our courses work

Three things you get in every Auren course.

1

Real-life scenarios

You work through real workplace situations, not abstract theory.

2

Class discussions

Live discussion with your trainer and peers, so you learn from the room too.

3

Useful worksheets for your own workplace

Practical worksheets and templates you take straight back to your own role.

4

Applying knowledge and AI applications

You practise applying what you learn, including practical AI tools you can use in your role.

Entry requirements

This course is open to all professionals. A minimum of 2 years working experience OR a minimum of 1 A Level and 5 O Levels is preferable. You need a working command of English and access to a computer with a stable internet connection.

Method of assessment

Assessment is a written assignment of 1,500 words, completed in your own time after the sessions. It asks you to apply the course to your own workplace. Pass the assignment and you receive your Auren Certificate. There is no exam.

Head Trainer

SG

Mr. Stefan Gauci Scicluna

Stefan Gauci Scicluna is a management trainer and senior operations management professional with extensive experience across strategy, finance, supply chain, and organisational performance. Stefan has been lecturing since 2013 across multiple institutions, delivering practical modules in Supervisory Skills, Operations Management, Project Management, Supply Chain, and Financial Management, while also supervising dissertations up to Master's level. He holds an MA in Politics and Public Administration, Bachelor of Commerce in Management, and is also pursuing his Doctorate in Business Administration studies about learning organisations and performance management. Moreover, he holds a Professional Teaching Warrant. Alongside education, he has led complex operations and large-scale projects in property and international trade, managing stakeholders, teams, and performance systems across the UK. His training style is structured, engaging, and workplace-focused, equipping learners with real tools to lead, communicate, and deliver results.

What learners say

★★★★★

“Managing output instead of presence changed our reviews for the better.”

Line Manager, financial services
★★★★★

“Fair, clear KPIs and honest conversations. My team responded well.”

Operations Manager, hospitality

Pricing and plans

All prices shown do not include VAT. The fee covers the sessions, materials, assessment and certificate.

Single course
€465

This Award on its own. 4 live sessions, templates, the 1,500-word assignment and your Auren Certificate.

Annual subscription
€997 / year

Any 6 of the 18 courses across the year. Or €99.70 per month on a 12-month commitment.

Course funding

Malta-based employers can apply to co-fund this course. Applications are subject to eligibility and approval.

JobsPlus Investing in Skills (employers)

Malta-based employers can apply to the Investing in Skills scheme for co-financing of approved training costs (70% for small and micro employers, 60% for medium and 50% for large, on approved training costs). Applications must be submitted at least 7 calendar days before the course starts, and claims reference groups of up to 10 trainees per claim. Live online delivery is eligible where JobsPlus is given access to monitor sessions. Scheme details.

Please note: each application is assessed individually and approval is never guaranteed, so we do not promise a net price. Training that is mandatory by law, and public-sector bodies, are not eligible for Investing in Skills. Rates are those published by JobsPlus and current as at July 2026; verify before you apply.

Common questions

Who is Award in Performance Management and KPIs: Managing Output, Not Presence for?
This course is aimed at managers responsible for team and individual performance, not just activity, hr staff running appraisal, objective-setting and the review cycle each year, and leaders moving from presence-based to genuinely outcome-based management. No prior qualification is required.
When does it run?
Award in Performance Management and KPIs: Managing Output, Not Presence runs in April 2027, on Tue 6 Apr, Tue 13 Apr, Tue 20 Apr, Tue 27 Apr, each session from 09:30 to 11:00 CET.
Is the course accredited, and what certificate do I get?
Auren Institute is a CPD-registered provider (registration 22536). We are always accrediting new courses. Every Auren course is quality assured and reviewed periodically, and on completion you receive the Auren Certificate.
What level is the course?
Intermediate level. It suits professionals with some workplace experience who want structured, practical skills they can apply straight away. No degree is required.
What are the entry requirements?
This course is open to all professionals. A minimum of 2 years working experience OR a minimum of 1 A Level and 5 O Levels is preferable. You need a working command of English and access to a computer with a stable internet connection.
How am I assessed?
Assessment is a written assignment of 1,500 words, completed in your own time after the sessions. Pass the assignment and you earn your Auren Certificate.
Who delivers the course?
Auren courses are delivered only by highly qualified lecturers and practitioners. Stefan Gauci Scicluna delivers this programme. Stefan Gauci Scicluna is a management trainer and senior operations management professional with extensive experience across strategy, finance, supply chain, and organisational performance. Stefan has been lecturing since 2013 across multiple institutions, delivering practical modules in Supervisory Skills, Operations Management, Project Management, Supply Chain, and Financial Management, while also supervising dissertations up to Master's level. He holds an MA in Politics and Public Administration, Bachelor of Commerce in Management, and is also pursuing his Doctorate in Business Administration studies about learning organisations and performance management. Moreover, he holds a Professional Teaching Warrant. Alongside education, he has led complex operations and large-scale projects in property and international trade, managing stakeholders, teams, and performance systems across the UK. His training style is structured, engaging, and workplace-focused, equipping learners with real tools to lead, communicate, and deliver results.
How is it delivered?
Live online. Four sessions of 1.5 hours run from 09:30 to 11:00 CET, with worksheets, templates and workplace scenarios between sessions. You need a laptop, a stable connection and to set aside about 50 learning hours in total (contact, self-study and assessment), of which 10 are lesson hours.
Can my employer claim JobsPlus funding for this?
Employers can apply to JobsPlus Investing in Skills for co-financing of approved training costs (70% for small and micro employers, 60% for medium and 50% for large, on approved training costs). Applications must be submitted at least 7 calendar days before the course starts, and claims reference groups of up to 10 trainees per claim. Each application is assessed individually and approval is never guaranteed, so we do not promise a net price. Training that is mandatory by law and public-sector bodies are not eligible.
Can I pay in instalments?
A single course is 465 euro. Prices shown do not include VAT. If you take the annual subscription for any six courses, you can spread it at 99.70 euro per month on a 12-month commitment. Talk to us about instalment options for a single course.
What does it cost?
A single course is 465 euro, not including VAT, covering the sessions, materials, assessment and certificate. Any six courses are available on the annual subscription at 997 euro.

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Enrol on Award in Performance Management and KPIs: Managing Output, Not Presence

Runs April 2027. Seats are capped at 40 for live delivery. Book a place, add your team, or ask us about JobsPlus funding for businesses.

Enrol on this course