Quality Policy

Version 2.0. Effective 31 July 2026. Next review 31 July 2027.

1. Purpose

This policy sets out how Auren Institute assures the quality of what it teaches, and how we keep it current.

Auren Institute is registered in Malta at 92, No. 1, St Edward Street, Qormi QRM 2136, Malta, registration P1421, VAT MT20967027. We operate in Malta and the United Kingdom, so this policy addresses the law of both.

2. Our recognitions

3. The standard we hold ourselves to

• Content is written by practitioners, and every regulated course names the legislation it covers.
• Regulated content is updated within 30 days of a material change in the law it covers. This is a published commitment, not an aspiration, and section 5 explains how we evidence it.
• Every course states its level, its duration, its assessment method and what the learner receives on completion.
• Assessment is proportionate to the level claimed, and results are recorded and auditable.
• We do not describe a CPD course as an accredited qualification, and we do not describe our accredited Award as anything other than what its own page says.

4. Document control

Every quality-controlled document carries a version number, an owner, an effective date and a review date. This page is one of them, and its own control fields are at the top.

5. The 30-day update commitment, and how it is evidenced

We run a legislation scan across the jurisdictions and domains we teach. Where a material change is identified, the affected course is updated and the version date on the course page changes.

The evidence is the version history of the course itself. If a client asks us to demonstrate the commitment for a specific course, we provide the version dates and what changed.

6. Feedback and complaints

Learners can raise a concern about any course at info@aureninstitute.com. We acknowledge within five working days and respond substantively within twenty working days.

If a learner is not satisfied with our response, and the course is accredited, they may escalate to the accrediting body. For the MQF Level 4 Award that is the Malta Further and Higher Education Authority. For CPD provision that is the CPD Certification Service.

7. Review

This policy is reviewed annually. Course content is reviewed on the cycle in section 5 and at least annually regardless.

Ownership and review

This policy is owned by the Managing Director of Auren Institute and applies to all directors, employees, contractors, associate trainers and anyone acting for Auren Institute.

It is reviewed annually, and sooner if the law changes, if an incident occurs, or if our operations change materially. The version and effective date are shown at the top of this page.

Questions about this policy, and any report made under it, go to info@aureninstitute.com, marked for the attention of the Managing Director.