Terms and Conditions

Version 2.0. Effective 31 July 2026. Next review 31 July 2027.

1. Who we are

These terms govern your use of aureninstitute.com and the courses and services you buy through it. The site is operated by Auren Institute, of 92, No. 1, St Edward Street, Qormi QRM 2136, Malta, registration P1421, VAT MT20967027. Our United Kingdom correspondence address is 5 Glen Moy, East Kilbride, Glasgow G74 2BE, United Kingdom. You can reach us at info@aureninstitute.com.

Auren Institute also trades as Apollo Accreditation. These terms cover purchases made through aureninstitute.com only.

By using the site or buying from us you accept these terms. If you do not accept them, please do not use the site.

2. What we sell

Self-paced online courses and bundles. Live online CPD courses delivered in scheduled cohorts. An accredited Award at Level 4 of the Malta Qualifications Framework. Subscriptions giving access to a defined set of courses. Advisory services agreed separately in writing.

What each includes, and its price, is set out on its own page at the time you buy. Where an engagement is agreed by a separate written proposal, that proposal governs the scope, and these terms apply to everything it does not cover.

3. Buying

Your order is an offer to buy. A contract forms when we confirm it, which is normally immediate for self-paced courses, and on confirmation of a place for live cohorts.

Prices are shown on the relevant page and include any tax where stated. Where a price appears alongside a higher figure, the higher figure is the standard price and the lower one is what you pay.

If a page shows a price that is obviously wrong, we will tell you before taking payment and you may cancel without charge.

Payment is taken at checkout through our payment provider. We do not see or hold your card details.

4. Access

Self-paced courses are available as soon as payment clears, for the access period stated on the course page.

Live courses run to the published schedule. We may move a session and will give as much notice as we reasonably can. If we cancel a cohort and cannot offer an equivalent place, we refund what you paid for it in full.

Live courses need a minimum number of learners to run. Where a cohort does not reach that minimum we will offer a later cohort or a refund, at your choice.

Access is personal to the named learner and logins must not be shared. Where an employer buys places, each place is for one named individual. Individuals may be substituted before a course begins at no charge.

5. Cancellation and refunds

If you buy as a consumer rather than for a business, you have 14 days from the day the contract forms to change your mind, and you do not need to give a reason.

If you ask us to give you immediate access within that period and then cancel, we may charge a proportionate amount for what you have already received.

For live cohorts, cancellation more than 14 days before the start date is refunded in full. Within 14 days of the start we will offer a transfer to a later cohort rather than a refund, except where the law requires otherwise.

Where a course has been completed and a certificate issued, it is not refundable.

Business purchases are not covered by consumer cancellation rights. They are governed by what we agree in writing.

Refunds are made to the original payment method within 14 days of us accepting the cancellation.

6. Your rights as a consumer

Nothing in these terms affects your statutory rights.

In Malta those rights arise under the Consumer Affairs Act, Chapter 378 of the Laws of Malta, and the regulations implementing Directive 2011/83/EU on consumer rights, which give a 14 day right of withdrawal on distance contracts.

In the United Kingdom they arise under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give an equivalent 14 day cancellation right.

Services must be supplied with reasonable care and skill. Digital content must be of satisfactory quality, fit for purpose and as described.

7. Certificates, CPD and accreditation

We issue a certificate on completion of a course, subject to any assessment that course requires.

Our CPD provision is registered with the CPD Certification Service under registration 22536. A CPD certificate records continuing professional development. It is not a regulated qualification and we do not present it as one.

Our Award at Level 4 of the Malta Qualifications Framework is accredited by the Malta Further and Higher Education Authority. That accreditation applies to that programme only and does not extend to our other courses.

We keep regulated content current and update it within 30 days of a material change in the law it covers.

Certificates are issued to the named learner. We may withdraw a certificate obtained through impersonation, plagiarism or falsification, as set out in our integrity policy.

8. What our courses are, and are not

Our courses are training. They are not legal advice and are not a substitute for advice on your own circumstances. Compliance obligations vary by organisation, sector and jurisdiction, and you remain responsible for meeting your own.

We take care that content is accurate at the date it is published or updated. We do not warrant that it covers every situation, and completing a course does not guarantee any particular outcome, inspection result or regulatory finding.

9. Your conduct

Do not copy, redistribute, resell or publish our course materials.

Do not attempt to disrupt the site, access areas you have not paid for, or use automated means to extract content.

Do not share your login or allow another person to complete an assessment on your behalf.

We may suspend or end access where any of these is breached, and in a serious case without refund.

10. Intellectual property

All course content, materials, branding and the site itself belong to us or to our licensors. You receive a personal, non-transferable right to use the materials for your own learning for as long as you have access, and nothing more.

Where we build content for you under a separate written agreement, that agreement sets out who owns what.

11. Availability

We aim to keep the site and platform available but do not guarantee uninterrupted access. We may suspend service for maintenance and will try to do so at quiet times and with notice where we can.

12. Liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Nothing in these terms affects your rights as a consumer.

Subject to that, we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, or any indirect or consequential loss.

Subject to that, our total liability in connection with any course or service is limited to the amount you paid for it.

13. Data protection

How we handle personal data is set out in our privacy notice at aureninstitute.com/privacy. How we use cookies is set out in our cookie policy at aureninstitute.com/cookies. Both form part of your agreement with us.

14. Complaints and disputes

Tell us first at info@aureninstitute.com. We acknowledge within five working days and respond substantively within twenty working days. Our quality policy explains how we handle a complaint about a course.

If we cannot resolve it, a consumer in Malta may refer the matter to the Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority. A consumer in the United Kingdom may use an approved alternative dispute resolution provider.

Where a complaint concerns an accredited programme, you may also raise it with the accrediting body: the Malta Further and Higher Education Authority for the MQF Level 4 Award, or the CPD Certification Service for CPD provision.

Neither external route requires you to come to us first, although we would rather you did.

15. Changes to these terms

We may change these terms. The version in force at the time you buy governs that purchase. The current version number and effective date are shown at the top of this page, and material changes are recorded in the change log at the foot.

16. Governing law and jurisdiction

These terms are governed by the laws of Malta, and the courts of Malta have exclusive jurisdiction.

Nothing in this clause deprives a consumer of the protection afforded by the mandatory rules of the law of the country in which they are habitually resident.