Master Performance Supervision & Management Today!

business & Professional skills

The Award in Performance Supervision and Management is a practical, outcomes-focused programme designed for both current supervisors and individuals preparing to step into supervisory or junior management roles. It equips learners with the structured tools and confidence required to lead teams, manage performance, and improve operational results.

The course develops core supervisory competences including leadership approaches, delegation and workload planning, effective workplace communication, performance monitoring, structured feedback, and managing underperformance professionally. It also strengthens problem-solving and conflict-handling skills to support accountability and consistent service standards.

Delivered 100% online through interactive live sessions, the programme combines theory with realistic workplace scenarios to ensure immediate application.

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Accreditation

MFHEA
2 ECTS - Level 4

Duration

4 Weekly Sessions
2.5hrs each

Delivery

Part-Time Evening
Start Date - May 2026

Price

Learning Outcomes

Entry Requirements

Delivery Mode

Modules

Method of Assessement

By the end of this course, learners will be able to:

Explain the role and responsibilities of a supervisor/line manager, including the link between supervisory practice, team performance, and organisational objectives.
Describe key supervisory leadership approaches (e.g., directive, coaching, supportive) and explain when each style is appropriate.
Apply effective workplace communication techniques to give instructions, set expectations, and manage day-to-day interactions with team members.
Demonstrate the use of delegation and task allocation methods to distribute work fairly, match responsibilities to capability, and support productivity.
Use structured feedback and coaching tools (e.g., SBI, GROW, SMART objectives) to support performance improvement and employee development.
Analyse workplace performance or behavioural issues and propose appropriate supervisory interventions, including documentation and follow-up actions.
Evaluate workplace conflict situations and recommend practical solutions using negotiation, problem-solving, and ethical decision-making techniques.

This course will be delivered online. The trainers will deliver each lesson on screen via zoom or similar platform, and students can follow the trainer presenting live, whilst also using a PowerPoint presentation and other resources as necessary.

Students will be able to interact with the trainer through live discussions, and also by sending questions or comments through the same platform.

All lessons will be recorded and uploaded on the student learning platform for revision during home study. The lessons are interactive and students will be encouraged to participate and also asked questions to ensure they reach the intended learning outcomes.

Short breaks will be given during each lesson.

Duration

This part-time accredited course is made up of 4 evening sessions which are spread over a period of 4 weeks.

Lesson 1: The Modern Supervisor

This lesson explores the role and responsibilities of a supervisor, including accountability, professional conduct, and the link between supervision and organisational performance. It introduces leadership styles and builds the foundation for confident, ethical supervision.

Lesson 2: Communication & Delegation

This lesson focuses on effective workplace communication, setting clear expectations, and delegating tasks appropriately. It develops the practical skills needed to organise daily operations and maintain clarity within a team.

Lesson 3: Managing Performance

This lesson develops structured performance management skills, including setting SMART objectives, monitoring KPIs, giving feedback using recognised models, and managing underperformance professionally.

Lesson 4: Problem-Solving & Conflict Management

This lesson strengthens analytical and decision-making skills by addressing workplace challenges, identifying root causes of issues, and applying conflict resolution techniques to maintain standards and team effectiveness.

This programme is suitable for:

Newly appointed supervisors / team leaders who need structured tools to manage people and performance effectively
Experienced supervisors who want to strengthen their ability to improve team output, discipline, quality standards, and accountability
Shift leaders / line supervisors / operations supervisors managing daily workflow and staff performance
Junior managers / assistant managers responsible for team coordination and operational delivery
High-performing employees preparing for promotion into supervisory or management roles (career progression pathway)
SME owners and supervisors who manage people directly and need practical performance management skills
Supervisors in customer-facing or operational environments, such as retail and sales, hospitality and tourism, manufacturing and production, logistics and warehousing, administration and back-office operations, and facilities, maintenance, and service teams

Entry Requirements:

Applicants must satisfy one of the following:

An MQF Level 3 qualification (or equivalent) and/or completion of compulsory secondary education;OR
A relevant school leaving certificate or vocational qualification equivalent to MQF Level 3; OR

Mature entry route: applicants who do not hold the above qualifications but can demonstrate relevant work experience.

Work Experience (Recommended but not mandatory)

It is recommended that learners have:

At least 6–12 months of work experience, preferably in an operational or customer-facing environment; and/or

Current responsibilities involving team coordination, shift leadership, supervision, task allocation, or workflow monitoring.

Language Requirement

Since delivery and assessment are conducted in English, applicants should demonstrate English proficiency.

Digital Competence Requirement

As the programme is delivered online via Zoom, learners must be able to:

Use Zoom (audio, video, chat)
Access digital learning materials
Submit assessments electronically

Learners must also have access to a stable internet connection and a laptop/PC (recommended) or tablet with webcam and microphone.

Method of Assessment

Assessment for the Award in Performance Supervision and Management is designed to be inclusive, fair, and aligned with the intended learning outcomes, while reflecting the applied nature of supervisory practice.

The programme is assessed through three components:

1. Quiz – 20%

An objective knowledge check consisting of multiple-choice, matching, and ordering questions. The quiz assesses the understanding of supervisory roles, leadership principles, communication methods, performance management fundamentals, and conflict resolution techniques.

2. Written Assignment – 50%

A structured written assignment (1,000 – 1,500 words) requiring learners to demonstrate deeper understanding and practical application of supervisory tools, including delegation, coaching and feedback models, managing underperformance, and supervisory decision-making.

3. Case Study Discussion – 30%

A tutor-moderated discussion based on a workplace supervisory scenario. Learners analyse the situation, identify root causes, propose appropriate solutions, and justify their decisions using supervisory frameworks.

Pass Mark and Grading

Minimum overall pass mark: 50%

Grading scale:

85–100%: Distinction

70–84%: Merit

50–69%: Pass

0–49%: Fail

Learners who fail a component may resit or resubmit once, within the specified timeframe.

Course FAQ's

Who is this course suitable for?

This course is designed for current supervisors, team leaders, shift leaders, and individuals preparing to move into supervisory or junior management roles across operational and service environments.

Do I need previous supervisory experience to join?

No. While some workplace experience is recommended, the course is also suitable for high-performing employees preparing for promotion into a supervisory position.

How is this course delivered?

The programme is delivered 100% online through live, interactive sessions. Learners participate in discussions, practical exercises, and scenario-based activities in a structured virtual environment.

How will I be assessed?

Assessment consists of three components: an online quiz (20%), a written assignment (50%), and a case study discussion (30%). A minimum overall mark of 50% is required to pass.

What level is this course?

This programme is accredited at MQF Level 4 and carries 2 ECTS credits, making it a recognised further education award within the Malta Qualifications Framework.

How many hours of study are required?

The course involves a total of 50 learning hours, which include 10 live contact sessions, guided self-study, and assessment preparation.

What certificate will I get?

Upon successful completion, learners receive the Award in Performance Supervision and Management (MQF Level 4, 2 ECTS).

What do I need to participate

You will need a stable internet connection, a laptop or tablet with a webcam and microphone, and the ability to access Zoom and digital learning materials.

Award in Performance Supervision and Management