Professional services focus · MFHEA accredited · MQF Level 4

Award in Performance Supervision and Management

Name: Award in Performance Supervision and Management
Price: 465 EUR
Availability: InStock

The practical toolkit for the step from doing the work to leading the people who do it.

Award in Performance Supervision and Management is an MFHEA-accredited award at MQF Level 4, worth 2 ECTS, for people in legal, accounting, audit and advisory firms who have just moved from doing the work to leading a team that does it. It covers the shift in mindset, the core conversations and the day-to-day habits that hold client service, quality and a team together.

4 live sessions of 2.5 hours

MQF Level 4

2 ECTS

June 2027

€465

MFHEA accredited

Enrol on this award See pricing and funding

All prices shown do not include VAT. Page updated July 2026.

Award at a glance

Award in Performance Supervision and Management is an MFHEA-accredited award at MQF Level 4, delivered live online.

Award	Award in Performance Supervision and Management
Sector focus	Professional Services
Accreditation	MFHEA accredited at MQF Level 4
Equivalence	MQF/EQF/RQF Level 4, 2 ECTS
Level	MQF Level 4 (intermediate)
Format	Live online, tutor-led
Structure	4 sessions of 2.5 hours (Wednesdays, 14:30 to 17:00 CET)
Lesson hours	10 hours
Total learning	About 50 hours (contact, self-study and assessment)
Runs	June 2027 (Wed 2 Jun, Wed 9 Jun, Wed 16 Jun, Wed 23 Jun)
Assessment	A work-based written assignment of 1,500 words
Certification	Auren award, MQF Level 4
Delivered by	Qualified, experienced trainers with sector experience
Fee	€465
Funding	JobsPlus Investing in Skills (employers) and MySkills (individuals)

Accreditation and quality

MFHEA accredited at MQF Level 4, worth 2 ECTS, and quality assured throughout.

Accreditation

Award in Performance Supervision and Management is accredited by the Malta Further and Higher Education Authority (MFHEA) at MQF Level 4 and carries 2 ECTS. On completion you receive the Auren award at MQF Level 4.

Quality and delivery

Every Auren course is quality assured, and reviewed and updated periodically by internal and external auditors so the content stays current. Courses are delivered only by highly qualified lecturers and practitioners. On completion you receive the MFHEA-accredited Auren award at MQF Level 4.

Who this award is for

Built for people stepping into, or already in, a first supervisory role in legal, accounting, audit and advisory firms.

Team leads in accounting and audit stepping up from the file to leading people

Senior associates in law firms moving into a first supervisory or team-lead role

Practice and office managers holding client service and a team to one standard

Team leaders accountable for juniors' output as well as their own billable work

Advisory and consulting leads managing people alongside their own delivery of work

New managers in a professional firm who must lead without dropping any standards

What you will be able to do

By the end of the award you will be able to:

Make the shift from doing the work yourself to getting it done well through other people
Set clear standards and expectations, and follow through fairly when they are not met
Delegate properly, so work is covered without you having to step in and redo it
Hold the core conversations: everyday feedback, coaching, and handling underperformance
Plan and prioritise a team's work under real pressure, not just your own workload
Lead yourself and your team steadily when the operation is busy or short-staffed
Apply all of this to the day-to-day realities of a professional services team

Course structure

Four live online sessions on Wednesdays, 14:30 to 17:00 CET, with worksheets and workplace scenarios in between.

Session 1 · Wed 2 Jun

From doing to leading: the supervisor's shift

The move from peer to leader: authority, credibility and letting go of doing it all yourself. What changes on day one, and the traps new supervisors fall into.

Session 2 · Wed 9 Jun

Getting work done through others

Delegation that sticks, clear standards and expectations, and following through when work is not to standard, without micromanaging and without avoiding it.

Session 3 · Wed 16 Jun

The core conversations

Everyday feedback, coaching a team member to improve, and handling underperformance early and fairly, before it grows into a bigger problem.

Session 4 · Wed 23 Jun

Managing performance and yourself

Setting goals and priorities, running a simple performance rhythm, and leading steadily when the operation is busy, short-staffed or under pressure.

What is included

Four live online sessions of 2.5 hours, delivered by a qualified practitioner
Downloadable worksheets and ready-to-use workplace templates you keep
Sector scenarios you work through between the sessions
The MFHEA-accredited Auren award at MQF Level 4, worth 2 ECTS, on completion
Access to the course template library

What makes our courses work

Three things you get in every Auren course.

Practitioner-led, not lectured

Taught live by someone who has done the job, built on real workplace scenarios you can act on the next day.

Templates you keep

You leave with worksheets and supervision templates you can use straight away, not just notes.

Applying knowledge and AI applications

You practise applying what you learn, including practical AI tools you can use in a supervisor's role.

Scenario-based, on real professional services situations

You work through real situations from a firm: a junior missing a deadline, a client-service slip, quality varying across the team.

Entry requirements

This award is open to professionals with some workplace experience. A minimum of 2 years working experience, or 1 A Level and 5 O Levels, is preferable. You need a working command of English and access to a computer with a stable internet connection. No prior management qualification is required.

Method of assessment

Assessment is a work-based written assignment of 1,500 words, completed in your own time after the sessions. It asks you to apply the award to your own team. Pass the assignment and you receive the Auren award at MQF Level 4. There is no exam.

Who delivers it

The award is delivered only by qualified and experienced trainers, each matched to the sector so the examples, scenarios and coaching reflect the work you actually do. Every trainer is a practitioner with real supervisory and management experience, and all content is quality assured and reviewed periodically by internal and external auditors.

Pricing

All prices shown do not include VAT. The fee covers the sessions, materials, assessment and your MQF Level 4 award.

Per person

€465

The award for one person. Four live sessions of 2.5 hours, templates, the 1,500-word assignment and the MFHEA-accredited MQF Level 4 award.

Teams

Group rates

Enrol several people or a whole team on one cohort. Ask us for a quote, and about JobsPlus Investing in Skills co-funding for employers.

Funding

Because this award is accredited at MQF Level 4, both employer and individual JobsPlus routes can apply. Applications are subject to eligibility and approval.

JobsPlus Investing in Skills (employers)

Malta-based employers can apply to the Investing in Skills scheme for co-financing of approved training costs (70% for small and micro employers, 60% for medium and 50% for large). Applications must be submitted at least 7 calendar days before the start date, and claims reference groups of up to 10 trainees. Live online delivery is eligible where JobsPlus is given access to monitor sessions. Scheme details.

JobsPlus MySkills (individuals and employees)

Employed individuals can apply to JobsPlus MySkills for co-financing of approved training costs (up to 80%), and unemployed or inactive individuals up to 100%, capped at 5,000 euro per application. The application is made by the individual and is subject to eligibility and approval. Scheme details.

Please note: the Get Qualified Scheme does not apply to this award. Each JobsPlus application is assessed individually and approval is never guaranteed, so we do not promise a net price. Rates are those published by JobsPlus and current as at July 2026; verify before you apply.

Common questions

Who is Award in Performance Supervision and Management for?

This award is aimed at team leads in accounting and audit stepping up from the file to leading people, senior associates in law firms moving into a first supervisory or team-lead role, and practice and office managers holding client service and a team to one standard. No prior management qualification is required.

Is it accredited, and what do I get?

When and how does it run?

This cohort runs in June 2027, on Wed 2 Jun, Wed 9 Jun, Wed 16 Jun, Wed 23 Jun, live online on Wednesdays from 14:30 to 17:00 CET. It is four sessions of 2.5 hours, so 10 lesson hours, with about 50 total learning hours including the assignment.

How am I assessed?

Assessment is a work-based written assignment of 1,500 words, completed in your own time after the sessions. It asks you to apply the award to your own team. Pass it and you earn the Auren award at MQF Level 4. There is no exam.

What funding is available?

Because this award is accredited at MQF Level 4, employers can apply to JobsPlus Investing in Skills for co-financing of approved training costs, and individuals can apply to JobsPlus MySkills (up to 80% for employed individuals, up to 100% for unemployed or inactive individuals, capped at 5,000 euro per application). The Get Qualified Scheme does not apply to this award. All routes are subject to eligibility and approval.

What does it cost?

The award is 465 euro, not including VAT, covering the four live sessions, materials, the assignment and your MQF Level 4 award. Ask us about team bookings.

What level is it, and what do I need?

MQF Level 4, suited to people with some workplace experience who are moving into, or already in, a first supervisory role. A minimum of 2 years working experience, or 1 A Level and 5 O Levels, is preferable. You need a working command of English and a computer with a stable connection.

Who delivers it?

The award is delivered only by qualified and experienced trainers, each matched to the sector so the examples, scenarios and coaching reflect the work you actually do. All trainers are practitioners with real supervisory and management experience.

Other sectors

The same award, tuned to a different sector. See the general award or another cohort.

General

Enrol on Award in Performance Supervision and Management

Runs June 2027. Live online, Wednesdays 14:30 to 17:00 CET. Book a place, add your team, or ask us about JobsPlus funding.

Enrol on this award