iGaming focus · MFHEA accredited · MQF Level 4

Award in Performance Supervision and Management

Name: Award in Performance Supervision and Management
Price: 465 EUR
Availability: InStock

The practical toolkit for the step from doing the work to leading the people who do it.

Award in Performance Supervision and Management is an MFHEA-accredited award at MQF Level 4, worth 2 ECTS, for people in remote gaming and online betting operations who have just moved from doing the work to leading a team that does it. It covers the shift in mindset, the core conversations and the day-to-day habits that hold service, speed and player safety together in a fast-moving operation.

4 live sessions of 2.5 hours

MQF Level 4

2 ECTS

November 2026

€465

MFHEA accredited

Enrol on this award See pricing and funding

All prices shown do not include VAT. Page updated July 2026.

Award at a glance

Award in Performance Supervision and Management is an MFHEA-accredited award at MQF Level 4, delivered live online.

Award	Award in Performance Supervision and Management
Sector focus	iGaming and Remote Gaming
Accreditation	MFHEA accredited at MQF Level 4
Equivalence	MQF/EQF/RQF Level 4, 2 ECTS
Level	MQF Level 4 (intermediate)
Format	Live online, tutor-led
Structure	4 sessions of 2.5 hours (Wednesdays, 14:30 to 17:00 CET)
Lesson hours	10 hours
Total learning	About 50 hours (contact, self-study and assessment)
Runs	November 2026 (Wed 4 Nov, Wed 11 Nov, Wed 18 Nov, Wed 25 Nov)
Assessment	A work-based written assignment of 1,500 words
Certification	Auren award, MQF Level 4
Delivered by	Qualified, experienced trainers with sector experience
Fee	€465
Funding	JobsPlus Investing in Skills (employers) and MySkills (individuals)

Accreditation and quality

MFHEA accredited at MQF Level 4, worth 2 ECTS, and quality assured throughout.

Accreditation

Award in Performance Supervision and Management is accredited by the Malta Further and Higher Education Authority (MFHEA) at MQF Level 4 and carries 2 ECTS. On completion you receive the Auren award at MQF Level 4.

Quality and delivery

Every Auren course is quality assured, and reviewed and updated periodically by internal and external auditors so the content stays current. Courses are delivered only by highly qualified lecturers and practitioners. On completion you receive the MFHEA-accredited Auren award at MQF Level 4.

Who this award is for

Built for people stepping into, or already in, a first supervisory role in remote gaming and online betting operations.

Customer support team leads stepping up to manage a busy gaming operation

Operations supervisors moving from working shifts to leading the people on them

Player-facing team leads balancing speed, retention and responsible-gaming rules

CRM and VIP supervisors now accountable for a team, not just their own book

Compliance-aware supervisors holding standards across a fast-moving operation

New managers in a 24/7 operation who need to lead across shifts and time zones

What you will be able to do

By the end of the award you will be able to:

Make the shift from doing the work yourself to getting it done well through other people
Set clear standards and expectations, and follow through fairly when they are not met
Delegate properly, so work is covered without you having to step in and redo it
Hold the core conversations: everyday feedback, coaching, and handling underperformance
Plan and prioritise a team's work under real pressure, not just your own workload
Lead yourself and your team steadily when the operation is busy or short-staffed
Apply all of this to the day-to-day realities of a fast-moving iGaming team

Course structure

Four live online sessions on Wednesdays, 14:30 to 17:00 CET, with worksheets and workplace scenarios in between.

Session 1 · Wed 4 Nov

From doing to leading: the supervisor's shift

The move from peer to leader: authority, credibility and letting go of doing it all yourself. What changes on day one, and the traps new supervisors fall into.

Session 2 · Wed 11 Nov

Getting work done through others

Delegation that sticks, clear standards and expectations, and following through when work is not to standard, without micromanaging and without avoiding it.

Session 3 · Wed 18 Nov

The core conversations

Everyday feedback, coaching a team member to improve, and handling underperformance early and fairly, before it grows into a bigger problem.

Session 4 · Wed 25 Nov

Managing performance and yourself

Setting goals and priorities, running a simple performance rhythm, and leading steadily when the operation is busy, short-staffed or under pressure.

What is included

Four live online sessions of 2.5 hours, delivered by a qualified practitioner
Downloadable worksheets and ready-to-use workplace templates you keep
Sector scenarios you work through between the sessions
The MFHEA-accredited Auren award at MQF Level 4, worth 2 ECTS, on completion
Access to the course template library

What makes our courses work

Three things you get in every Auren course.

Practitioner-led, not lectured

Taught live by someone who has done the job, built on real workplace scenarios you can act on the next day.

Templates you keep

You leave with worksheets and supervision templates you can use straight away, not just notes.

Applying knowledge and AI applications

You practise applying what you learn, including practical AI tools you can use in a supervisor's role.

Scenario-based, on real igaming and remote gaming situations

You work through real situations from a live gaming operation: a spike in tickets, a responsible-gaming flag, a shift that is short-staffed at peak.

Entry requirements

This award is open to professionals with some workplace experience. A minimum of 2 years working experience, or 1 A Level and 5 O Levels, is preferable. You need a working command of English and access to a computer with a stable internet connection. No prior management qualification is required.

Method of assessment

Assessment is a work-based written assignment of 1,500 words, completed in your own time after the sessions. It asks you to apply the award to your own team. Pass the assignment and you receive the Auren award at MQF Level 4. There is no exam.

Who delivers it

The award is delivered only by qualified and experienced trainers, each matched to the sector so the examples, scenarios and coaching reflect the work you actually do. Every trainer is a practitioner with real supervisory and management experience, and all content is quality assured and reviewed periodically by internal and external auditors.

Pricing

All prices shown do not include VAT. The fee covers the sessions, materials, assessment and your MQF Level 4 award.

Per person

€465

The award for one person. Four live sessions of 2.5 hours, templates, the 1,500-word assignment and the MFHEA-accredited MQF Level 4 award.

Teams

Group rates

Enrol several people or a whole team on one cohort. Ask us for a quote, and about JobsPlus Investing in Skills co-funding for employers.

Funding

Because this award is accredited at MQF Level 4, both employer and individual JobsPlus routes can apply. Applications are subject to eligibility and approval.

JobsPlus Investing in Skills (employers)

Malta-based employers can apply to the Investing in Skills scheme for co-financing of approved training costs (70% for small and micro employers, 60% for medium and 50% for large). Applications must be submitted at least 7 calendar days before the start date, and claims reference groups of up to 10 trainees. Live online delivery is eligible where JobsPlus is given access to monitor sessions. Scheme details.

JobsPlus MySkills (individuals and employees)

Employed individuals can apply to JobsPlus MySkills for co-financing of approved training costs (up to 80%), and unemployed or inactive individuals up to 100%, capped at 5,000 euro per application. The application is made by the individual and is subject to eligibility and approval. Scheme details.

Please note: the Get Qualified Scheme does not apply to this award. Each JobsPlus application is assessed individually and approval is never guaranteed, so we do not promise a net price. Rates are those published by JobsPlus and current as at July 2026; verify before you apply.

Common questions

Who is Award in Performance Supervision and Management for?

This award is aimed at customer support team leads stepping up to manage a busy gaming operation, operations supervisors moving from working shifts to leading the people on them, and player-facing team leads balancing speed, retention and responsible-gaming rules. No prior management qualification is required.

Is it accredited, and what do I get?

When and how does it run?

This cohort runs in November 2026, on Wed 4 Nov, Wed 11 Nov, Wed 18 Nov, Wed 25 Nov, live online on Wednesdays from 14:30 to 17:00 CET. It is four sessions of 2.5 hours, so 10 lesson hours, with about 50 total learning hours including the assignment.

How am I assessed?

Assessment is a work-based written assignment of 1,500 words, completed in your own time after the sessions. It asks you to apply the award to your own team. Pass it and you earn the Auren award at MQF Level 4. There is no exam.

What funding is available?

Because this award is accredited at MQF Level 4, employers can apply to JobsPlus Investing in Skills for co-financing of approved training costs, and individuals can apply to JobsPlus MySkills (up to 80% for employed individuals, up to 100% for unemployed or inactive individuals, capped at 5,000 euro per application). The Get Qualified Scheme does not apply to this award. All routes are subject to eligibility and approval.

What does it cost?

The award is 465 euro, not including VAT, covering the four live sessions, materials, the assignment and your MQF Level 4 award. Ask us about team bookings.

What level is it, and what do I need?

MQF Level 4, suited to people with some workplace experience who are moving into, or already in, a first supervisory role. A minimum of 2 years working experience, or 1 A Level and 5 O Levels, is preferable. You need a working command of English and a computer with a stable connection.

Who delivers it?

The award is delivered only by qualified and experienced trainers, each matched to the sector so the examples, scenarios and coaching reflect the work you actually do. All trainers are practitioners with real supervisory and management experience.

Other sectors

The same award, tuned to a different sector. See the general award or another cohort.

General

Enrol on Award in Performance Supervision and Management

Runs November 2026. Live online, Wednesdays 14:30 to 17:00 CET. Book a place, add your team, or ask us about JobsPlus funding.

Enrol on this award